Shipping & Delivery

Shipping Policy

We provide free shipping for all items in Canada except for the following provinces YT, NT, NU and some rural areas such as the following Canadian Postal Codes: A0K, A0P, A0Q, A0R, and X0A-Y9Z. If you are outside Canada, please contact us to get a shipping quote at alex@thecomfycouch.ca.
We will email tracking codes to the buyers within 24 hours after the item has shipping. Normally, the item will be delivered in 1 to 3 business days if you live in Ontario. For residents who live outside of Ontario, your items will be delivered in 2-9 business days. You can go on the courier's website and check the status at any time once you received the tracking number.
If you are not at home, the driver may leave the package at your front door. Re-deliveries are made only two times. If you miss the second delivery, you have to pick up the item at the station within a few days before it will be returned back to our warehouse.
If the package appears damaged, please write "Package Damaged" when you sign for the delivery. After receiving the package, please email us immediately. We will contact you to proceed with the damage claim. Please DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company. We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.
In addition, we do provide pick up service. Please give us a phone call if you wish to come and pick up your package. After we proceed your payment, we will send you an Email notification regarding the pickup details and your invoice.